Hera's Patient Services for international patients
The International Patient Services at HERA Healthcare offers a comprehensive range of services for international patients and visitors. Our staff is dedicated to providing services including consultations, diagnostic services, billing and insurance, travel and logistics arrangements and language interpretation services.
CONTINUITY
Follow-up
After your return home, whenever you have an issue regarding your treatment, you can undoubtedly contact Hera Healthcare and inform us about the situation. We will follow and provide full support.
ACCESSIBILITY
Online Consultancy
In case you would like to have a conversation with our physician in order to ask his/her 2nd Opinion about your case or regarding the treatment plan he/she prepared for you, we can arrange an Online Call. If required, free translation service is provided during this call by Hera Healthcare.
ASSIST
Travel Planning
Hera Healthcare guides you with the procedure to get your visa easily. We maintain the documents to be provided from Turkey, which ease the Embassy procedures. If you require any guidance regarding the arrangement of the flight and hotel, Hera Healthcare is ready to provide its free service.
WE ORGANIZE
Transfers
We organize all transfers in between airport-hotel-hospital for free so you don’t have to spend on transportation when you are moving for medical reasons.
SEARCH
Free 2nd Opinion &Treatment Plan
We refer your case to our network physicians who are particularly experienced in the field of treatment that you should have. Unless it is an exceptionally rare treatment, you will receive minimum 2 treatment plans from our star physicians.
FINANCE
Coordination with your Insurance
In case your insurance covers the cost of treatment in Turkey or your treatment is financed by a state or private institution, Hera Healthcare coordinates the procedure between your Insurance Company and the Turkish Hospital, in order for you not to spend from your own pocket.
RESPONSIBILITY
Coordination with the Hospital
Before your arrival, we coordinate with your Physician & related hospital staff and make sure all of them are informed about your schedule. By this way, we reduce the risk of unpleasant surprises as much as we can.
PROTECTING YOUR RIGHTS
Patient Advocacy
Hera Healthcare team tries to maintain a healthy communication between you and the surrounding medical professionals. In case you have a complaint but it couldn’t be resolved by the hospital management, Hera Healthcare will be there to facilitate the process on behalf of you.
ALWAYS WITH YOU
7/24 Assistance
Hera Healthcare provides 7/24 assistance in your own language during your stay. Our patients should feel free to consult regardless of it being a medical subject or not.